Your privacy is important to us. This Privacy Policy explains how Carlton, Hayes & Peddicord collects, uses, shares, and protects your information when you visit www.carltonhayesnc.com.
Information We Collect
We collect information that you provide, such as your name, email address, phone number, billing details, messages, or other information submitted through forms, purchases, or account registration. We may also collect website usage information automatically, as described below.
Website Usage Analytics
When analytics is enabled on our published website, Replit provides analytics that automatically records pageviews. We also record interactions with phone, email, and contact-page links, and whether a visitor starts a consultation form, attempts to submit it, receives confirmation that a request was saved, or encounters a submission error. These events may include the location of a link, the form version used, and whether the email service accepted a consultation notification. A link click does not confirm that a call was completed or an email was sent, and notification acceptance does not confirm delivery or that anyone read it.
We use this interaction data in aggregate to understand how visitors use the website and to identify problems with the consultation request process. The custom interaction events do not include names, email addresses, phone numbers, form messages, practice-area selections, reference numbers, account identifiers, or raw error details. They record that an interaction occurred, not the confidential information you enter in a form. Information submitted through a consultation form is handled separately to respond to your inquiry; it is not included in these custom analytics events.
How We Use Your Information
Providing Legal Services: Carlton, Hayes & Peddicord may use and disclose your personal information in a way that we believe is reasonably necessary to provide legal services.
Administration: Carlton, Hayes & Peddicord may use your personal information to collect fees or costs owed for legal services performed or to manage your relationship with our firm.
Managing Client Relationships: Carlton, Hayes & Peddicord may use your personal information to provide you with information about our services and legal updates that we believe may be relevant to you.
Client Engagement: Carlton, Hayes & Peddicord may use your personal information in our client onboarding process. We may employ your personal information to perform conflict checks to verify that there are no potential issues that prevent us from establishing an attorney-client relationship.
How We Share Your Information
Carlton, Hayes & Peddicord uses the personal information that you provide solely to respond to your inquiry or to process a form that you submitted via our Website. We will not contact you about matters unrelated to legal representation, unless you specifically request us to do so, and we will not share, rent, or sell your personal information outside Carlton, Hayes & Peddicord, except where we are required to share your information with any third parties who provide services on our behalf. Mobile information or text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Questions
If you have questions or requests regarding the Privacy Policy, contact us at:
Carlton, Hayes & Peddicord